I have a order from london, EnglandI cant receive the order that arrived in Moscow 117303 post office

The orders came from London, England to me in August 5, in the adress of 117303 post office. I gone there to receive my order, but they didnt submit to me, they said that there is a name by the name of yulia, it means its not your order, although my address and my phone number is written on the parcel, and I have bill of the post office from london, but they do not submited my order. I dont know that thename yulia why is written in your database.